inContact, Inc. provides cloud computing contact center services and network connectivity in the United States. Its solutions include inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration that integrates with customer data servers to provide agents pre-populated customer data; inContact IVR, an interactive voice response solution; and inContact Integrations for integration of various hardware and software solutions already in place at its customer sites. The company also offers inContact ECHO that gathers the opinion of the customer and presents the analysis of the feedback directly to supervisors and agents; inContact Hiring, which helps reduce attrition by assessing contact center candidates for skills, personality traits, and cognitive abilities essential to the job; inContact Workforce Management that helps the customers forecast demand, analyze and optimize staffing, and report real-time adherence in their contact centers; and inContact Quality Monitoring that provides insights into agent performance and customer satisfaction. In addition, it offers InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions; inContact eLearning, which provides prioritized training, communications, and testing to the agentÂ’s desktop during dips in call volumes; and inContact Network Connectivity that provides time division multiplexing and voice over Internet protocol (VoIP) connectivity; and professional services. In addition, it offers connectivity products, which include voice T1 product, the Intelligent-T, VoIP connectivity services, and switched 1+ services; and operates as a reseller of domestic and international long distance services. The company was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is based in Midvale, Utah.

Sector & Industry Watch List